We understand that sometimes customers may need to return a product for various reasons. We have a hassle-free return policy to ensure your satisfaction with your purchase.

If you wish to return a product, please contact our customer service team within 14 days of receiving the product. We will provide you with a return authorization and instructions on how to proceed.

To be eligible for a return, the product must be in its original condition and packaging, with all accessories and documentation included. You will be responsible for the cost of shipping the product back to us.

Once we receive the returned product, we will inspect it to ensure that it meets our return criteria. If approved, we will issue a refund within 14 days of receiving the product. Please note that we cannot refund the original shipping cost.

If the product is damaged or not in its original condition, we reserve the right to deny the return or charge a restocking fee.

To start a return, you can contact us at info@project-fx.be.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@project-fx.be.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned; such as custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, all accessories and documentation and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@project-fx.be.

Warranty

Project-FX is committed to providing high-quality products to our customers. We offer a 2-year warranty on all electronics products sold through our webshop, starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

If you experience any issues with your product during the warranty period, please contact our customer service team immediately. We will work with you to determine the issue and provide a resolution. Depending on the situation, we may offer a repair, replacement, or refund.

Please note that this warranty does not cover damage caused by misuse, abuse, neglect, or improper installation. It also does not cover normal wear and tear or cosmetic damage.